Refund policy

OUR GALACTIC REFUND PROMISE

RETURNS & REFUNDS

Welcome to Beauty of Mars, where we blend cosmic allure with earthly elegance. Our mission is to provide you with unique, high-quality products that add a touch of the extraterrestrial to your beauty routine. To ensure a stellar shopping experience, we've crafted a refund policy that's as clear as the Martian skies. Please take a moment to familiarize yourself with our policy below.

30-Day Refund Window

We offer a 30-day refund policy from the day you receive your order. If you decide your item isn’t as thrilling as a Mars rover expedition, you may return it—whether opened or unopened—within this 30-day window. Please note: if the product has been used excessively or is returned in poor condition, we reserve the right to refuse the refund.

Once an item is in transit for a return, we’ll treat it like a mission back to base—please follow our return process carefully to avoid delays.

Contact

If you have any questions or concerns, or if you need to initiate a return, please signal our support team at hi@beautyofmars.org. Just like a message from Mars, we’ll get back to you as soon as possible with instructions.

NON-REFUNDABLE ITEMS

Our inventory is as diverse and exciting as the Martian landscape. However, please note:

  • Final Sale: Items marked as final sale cannot be returned or refunded. These are like rare Martian artifacts—once they’re gone, they’re gone for good.

  • Shipping Charges: Like the cost of launching a rocket, shipping charges are non-refundable.

FAULTY OR INCORRECT ITEMS

Should you encounter a rogue asteroid in the form of a faulty or incorrect item, don’t panic. Here’s what to do:

  1. Contact us immediately at hi@beautyofmars.org with your name, order number, product name/code, and a photo of the fault or incorrect item.

  2. If the issue is confirmed as our responsibility, we’ll launch a replacement mission faster than a Mars Orbiter—at no additional cost to you.

LOST IN SPACE (LOST ORDERS)

In the rare event your package goes missing in the vast expanse of space (or the postal system), please contact us at hi@beautyofmars.org. We’ll investigate with the delivery services and, if necessary, send a replacement at warp speed.

RETURN ADDRESS

All returns must be sent to:

Beauty of Mars
78 SW 7th St
Miami, FL 33130
USA

Please include your name, order number, and reason for return inside the package.

REFUND PROCESSING TIME

  • Processing Time: Once we receive your returned item, please allow 3–5 business days for us to inspect and process your refund.

  • Credit to Your Account: After the refund is processed, it typically takes 5–10 business days for the amount to appear on your original payment method, depending on your bank or card issuer.

FINAL THOUGHTS

Your satisfaction is as important to us as discovering water on Mars. We’re here to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Beauty of Mars—where the extraordinary is just a click away.

Remember, at Beauty of Mars, the sky’s not the limit; it’s just the beginning.